Storm line answered 24 hours a day
Call now for emergency removal from roofs, cars and driveways across Buncombe County. A person answers, every hour.
Four things that keep people safe and make your insurance claim easier. Do them in this order.
Move people and pets away from the tree and anything it is resting on. Cracked limbs can shift hours later.
Stay 35 feet from any downed or touching line and call Duke Energy at 1-800-769-3766 before anything else.
Take wide and close photos of the tree, the damage and the base before anything is moved. Insurers ask for these.
A dispatcher answers day and night, triages your call and sends the on-call crew lead.
Storm triage
Our dispatcher runs every storm call through this list. Knowing which column you are in saves you an after-hours rate you may not need.
Sample response times Arrival windows describe typical conditions. During a region-wide event, crews are dispatched by hazard first and no arrival time can be promised.
What happens after you call the storm line, and roughly how long each part takes.
A dispatcher takes details, photos by text and safety concerns.
Typical arrival inside Buncombe County outside region-wide events.
Rigging or crane lifts the tree off the structure in sections.
Photos and an itemized invoice written the way adjusters need it.
When a tree damages a covered structure, most homeowners policies help pay for removal from that structure. We make the claim easier:
Most storm failures show warning signs months ahead. A risk assessment now costs far less than a crane at 2 am.
Book an arborist assessmentNot an emergency? Request a free estimate instead.
When a tree damages a covered structure, most policies cover removal from the structure, often up to a set limit. Trees that fall without hitting anything are usually not covered. We provide the documentation either way.
Stay at least 35 feet away and call Duke Energy at 1-800-769-3766 first. We will coordinate with the utility and work once the line is de-energized.
Typically 2 to 4 hours inside Buncombe County outside of region-wide events. During major storms we triage by life safety and structural damage.
Free, no-pressure estimates across Buncombe and Henderson counties. Most visits are booked within the week, and every plan comes in writing.
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